People Operations Associate

Heights is a fast-growing wellness brand on a mission to help people reach their heights – to enjoy better todays and more tomorrows. We create science-backed supplements for the brain and body, helping thousands of customers feel clearer, sharper, and healthier every day. We pride ourselves on keeping things simple and honest (no fluff, no fads, no BS) and obsessing over real outcomes for our community. We’re a friendly, passionate team committed to doing our best work (and having fun along the way) as we build a world-class company that helps people feel their best.

About the job

We’re looking for an experienced People Operations Associate to join our team, working Monday to Wednesday in our London office.

In this role, you’ll keep our people processes and office operations running seamlessly - from onboarding logistics and payroll updates to benefits admin and office management. You’ll report to our Chief of Staff and support the delivery of our people strategy roadmap by making sure all the day-to-day details are managed with care and consistency.

It’s a mid-level role for someone who’s done this before and can step in with confidence, bringing structure and organisation to our operations while keeping things human and approachable.

What You’ll Do

• Onboarding & Offboarding: Manage the operational side of the employee lifecycle — contracts, equipment, systems access, benefits updates, payroll changes, and leaver processes — ensuring every transition is smooth.

• HR Admin: Keep employee records accurate and up to date; coordinate benefits and insurance updates; handle references, absences, and holidays.

• Employee Experience & Culture Support: Help bring the team together through socials, milestone celebrations, and internal comms, while supporting the Chief of Staff on broader culture initiatives

• Performance & Growth Support: Help run review cycles and training logistics — scheduling reviews, gathering feedback, and arranging development opportunities.

• Payroll Coordination: Liaise with our payroll provider to submit monthly joiner, leaver, and salary updates.

• Office Management: Keep the office running smoothly — stocking snacks and drinks, managing post and deliveries, arranging lunches, liaising with cleaners and Huckletree, and making sure equipment and supplies are in order.

• Support our Chief of Staff with ad hoc projects as needed

About you

• Experienced: You’ve worked in People Ops, HR, or office management before and know how to keep things running smoothly.

• Independent & proactive: You take ownership, spot what needs doing, and just get it done.

• Organised & detail-driven: You keep processes tight, accurate, and on time.

• People-first: You’re warm, approachable, and motivated by creating a positive employee experience.

• Clear communicator: You explain things simply and professionally, building trust with colleagues and partners.

Perks & Benefits

• Salary: £27,000–30,000 (3 days/week, equivalent to £45–50k FTE)

• Private Health and Dental Insurance

• Life Insurance: Cover up to 4x salary

• Wellness: £100/month to spend on whatever keeps you healthy – yoga, gym, ClassPass, therapy – your choice, your routine.

• Development Budget: £100/month, totally self-directed. Spend it on courses, books, subscriptions, coaching, or memberships – whatever best supports your role objectives (to be discussed with your manager).

• Heights: Free monthly subscription to Heights and plenty of #merch (yes, we encourage you to wear it #startup #brand 😉)