People & Operations Manager

About Heights

Heights is a fast-growing wellness brand on a mission to help people reach their heights — to enjoy better todays and more tomorrows. We create science-backed supplements for the brain and body, helping thousands of customers feel clearer, sharper, and healthier every day.

We’re obsessed with outcomes, not fluff — doing the work that actually moves the needle. We keep things simple and honest (no fluff, no fads, no BS), and we hold ourselves and each other to high standards as we build a world-class company that helps people feel their best.

We’re a passionate, friendly team that builds culture through action. If you’re energised by creating structure that helps people do their best work and thrive in a high-performance, values-driven environment, you’ll feel right at home here.

The Role

We’re looking for an experienced and proactive People & Operations Manager to lead our people and office operations. You’ll build structure, drive culture, and help us reach new heights through operational excellence and values-led performance.

You’ll balance precision and empathy — making sure the everyday details (from payroll to office logistics) run smoothly, while championing initiatives that help our team do their best work and feel deeply connected to Heights’ mission.

At Heights, no two days look the same — and that’s exactly how we like it. This is a startup environment, where everyone rolls up their sleeves and pitches in to make sure the team runs smoothly. We’re looking for someone who’s energised by variety, unphased by changing priorities, and excited to have a real impact — whether that’s fine-tuning our people processes, jumping in to solve an operational snag, or helping us create moments that bring the team together.

It’s a hands-on, mid-level role for someone who’s organised, people-savvy, and ready to raise the bar in how we support our team and refine our culture.

What You'll Do

Drive excellence & ownership

• Own the operational side of the employee lifecycle — from onboarding and offboarding to benefits, payroll, and systems access — ensuring every experience is thoughtful, seamless, and professional.

• Manage HR and people processes end-to-end with care and accuracy, continuously improving how we do things.

• Partner with the Chief of Staff to execute the people strategy — spotting opportunities to simplify, automate, and raise the standard across how we operate.

Create impact through culture

• Help design and deliver initiatives that strengthen our culture and performance — from recognition programs to feedback cycles and development pathways that help our people grow.

Make the everyday effortless

• Keep the office running like clockwork — from stocking and space management to lunches and supplier coordination — ensuring it’s a space that energises and enables great work.

• Coordinate team socials, co-working weeks, and milestone celebrations — always finding simple, thoughtful ways to connect the team and strengthen belonging.

• Manage ad hoc IT support - from troubleshooting and meeting setup to licence management and systems upkeep — ensuring our tools and tech run smoothly so the team can stay focused on what matters.

Who You Are

• Experienced: You’ve worked in People Ops, HR, or office management before, and know how to run the details that keep a team thriving.

• High Performance: You set the tone for a culture of accountability, urgency, and excellence—raising the bar for yourself and those around you.

• Outcome-Driven: You don’t just “get things done” — you care about impact, and you use insight and feedback to improve continuously.

• Organised & Proactive: You anticipate needs, solve problems before they arise, and bring structure to fast-moving environments.

• Clear Communicator: You make complex things simple, and you communicate with warmth, clarity, and professionalism.

• People-First: You’re approachable, empathetic, and motivated by creating an exceptional employee experience.

Why You’ll Love It Here

• Work with a passionate team united by purpose and driven by results.

• Be part of a values-led culture that celebrates growth, simplicity, and excellence.

• Shape how we build and scale one of the most exciting wellness brands in the UK.

Perks & Benefits

• Salary: £45,000 - £50,000

• Private Health and Dental Insurance

• Life Insurance: Cover up to 4x salary

• Wellness: £100/month to spend on whatever keeps you healthy – yoga, gym, ClassPass, therapy – your choice, your routine.

• Development Budget: £100/month, totally self-directed. Spend it on courses, books, subscriptions, coaching, or memberships – whatever best supports your role objectives (to be discussed with your manager).

• Heights: Free monthly subscription to Heights and plenty of #merch (yes, we encourage you to wear it #startup #brand 😉)